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FAQs

[vc_row equal_height=”yes” css_animation=”fadeIn” css=”.vc_custom_1494510617612{margin-right: -50px !important;margin-left: -50px !important;}”][vc_column css=”.vc_custom_1496938621896{margin-bottom: 20px !important;border-right-width: 1px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;border-right-color: #e8e8e8 !important;border-right-style: solid !important;}” offset=”vc_col-lg-6 vc_col-md-6″][woodmart_title align=”left” title=”SHOPPING INFORMATION”][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”Delivery charges for orders from the Online Shop?” tab_id=”1484652030151-41d816a1-ec06″][vc_column_text]All orders are sent via Royal mail, DHL or UPS. You can select the required postal service at the checkout, the delivery charges are charged at cost and are displayed at the checkout.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How long will delivery take?” tab_id=”1484652030190-407b08ef-5de7″][vc_column_text]There are several factors that determine when your item will arrive:

  • The service used to send your item
  • The date/time of your next delivery
  • Public/local holidays

Special Delivery Guaranteed®  – guaranteed to arrive the next working day by 9am or 1pm depending on the option used*.

1st Class – Royal Mail aim to deliver the next working day*. This includes:

2nd Class – Royal Mail aim to deliver in two to three working days*. This includes:

Items sent using our International services:

[/vc_column_text][vc_column_text][/vc_column_text][/vc_tta_section][vc_tta_section title=”What exactly happens after ordering?” tab_id=”1484652030219-c6960c7e-ee62″][vc_column_text]If your order is placed before 2pm (Mon-Friday ex bank holidays) will will pick, pack and ship the very same day.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do I receive an invoice for my order?” tab_id=”1484652030238-302a2c7c-fe6f”][vc_column_text]Yes. There will be a VAT invoice in your parcel, you can also obtain a copy from the “My Account” section of the website.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column css=”.vc_custom_1496938627545{margin-bottom: 20px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;}” offset=”vc_col-lg-6 vc_col-md-6″][woodmart_title align=”left” title=”PAYMENT INFORMATION”][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”When is payment is taken.” tab_id=”1″][vc_column_text][/vc_column_text][/vc_tta_section][vc_tta_section title=”What should I do if I receive a damaged or wrong product?” tab_id=”1484049984302-e0b553b6-82dc”][vc_column_text][/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I change or cancel my order?” tab_id=”1484057271889-b3b2ad15-15f7″][vc_column_text][/vc_column_text][/vc_tta_section][vc_tta_section title=”What is “package tracking“ in my orders? ” tab_id=”1484056425804-e857e9fe-0c57″][vc_column_text][/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]